Workflows

So far, we’ve only had our bot generate responses using AI. In practice, though, you might run into situations where you want your bot to perform some hard-coded logic.

In Studio, you can do this using Workflows. A Workflow is a drag-and-drop canvas that represents the steps your bot follows during a conversation with a user.

Nodes

Each step in a Workflow is represented by a Node. Let’s open the Main Workflow and take a look at its Nodes:

1. Go to the Workflows section in the left sidebar.
2. Select your Main Workflow. It should look something like this:

The Main Workflow contains the main logic for your bot—it executes as soon as a user starts a new conversation. By default, it contains:

• A Start Node, which starts the conversation
• An Autonomous Node, which generates AI responses
• An End Node, which ends the conversation

Transitions

Notice the path connecting the Start Node and the Autonomous Node:

This is a transition. It tells your bot:

“When the conversation starts, go directly to the Autonomous Node.”