Display proactive bubble

You can display a proactive message bubble that encourages users to open Webchat.

The proactive bubble is just a Webchat UI element—it doesn’t count towards any message quotas and isn’t associated with any conversation.

You will need:

• A Plus plan or higher
• A bot that uses a toggle (either the default chat bubble or a custom toggle). The proactive bubble won’t work if you’re embedding Webchat in an element
• A website with an embedded bot

Setup

1. From your Dashboard, go to your bot’s Webchat configuration settings.
2. Under Proactive Message Bubble, select Enable.

Configuration

After enabling the message bubble, you can configure it using the following settings:

Proactive message

The proactive message to display to the user.

Defaults to Hi! 👋 Need help?

Trigger type

The event that triggers the proactive bubble:

• After Delay: The message will appear after a fixed delay from page load
• After User Idle: The message will appear after a fixed delay of user inactivity

If the user interacts with the proactive bubble, it won’t re-appear again after the same delay.

Delay time

The time (in seconds) before the proactive bubble appears.